Terms and Conditions

CONCIERGEVOLUTION is owned by the company RBH Consulting srls with registered office in Via Terenzio 7 – postcode 00198 Rome and operational office in Via Carlo Alberto 37A – postcode 00185 Rome. VAT no 1671193002 – www.conciergevolution.it – e-mail: info@conciergevolution.it.

The following definitions shall apply to the “Terms and Conditions of Service” governing the deposit contract and any other service concluded with the Customer: “RBH Consulting srls” refers to RBH Consulting srls and any partners and collaborators of RBH Consulting srls; “Customer/s” refers to the customer holding a deposit receipt, hereinafter referred to as “receipt”.

The contract for the deposit and other services is stipulated with the company RBH Consulting srls, owner of the “CONCIERGEVOLUTION” brand and of the website www.conciergevolution.it, which agrees to stow its customers’ luggage/objects in its luggage deposits. By leaving your luggage on our premises and in the luggage room, you accept the terms and conditions set out in our storage contract

The luggage storage service consists of the rental provision of lockers for the storage of luggage and/or personal items at our storage facility for the duration specified by the customer at the time of booking.

  1. a) The booking e-mail and/or receipt that CONCIERGEVOLUTION sends with the booking constitutes the booking itself.
  2. b) The office is open seven days a week from 6 a.m. to 1 a.m.
  3. c) Reservations can be made on the website www.conciergevolution.it 24 hours a day.
  4. d) It is expressly forbidden to leave animals in all lockers and/or premises.
  5. e) Smoking is not permitted inside the luggage room.
  6. f) Access (to the service) is restricted to persons over the age of 18 or accompanied minors.
  7. g) No storage of perishable foodstuffs is permitted inside the lockers.
  8. h) The maximum permitted weight per locker is 35 KG.
  9. i) The Client must check the size and weight of his/her luggage before making a booking on the site.
  10. j) No claim or request for reimbursement will be accepted if the luggage exceeds the dimensions and/or weight expressly indicated by CONCIERGEVOLUTION.
  11. k) The customer shall also personally ensure that the door of the locker he/she has rented is securely closed before leaving the luggage room;
  12. l) The luggage is locked inside the locker rented by the customer;
  13. m) The Client has not left any valuables in his luggage, for which he remains personally responsible and for which RBH Consulting srls declines all liability;
  14. n) The customer must ensure that he/she has left nothing inside the locker when leaving a CONCIERGEVOLUTION deposit for the last time (at the end of the booking).
  15. o) The customer is in all cases responsible for his/her luggage and its contents.

It is the customer’s responsibility not to leave in the locker any identity or other documents required for the trip. The Customer acknowledges that he/she has taken all necessary precautions to ensure that he/she has not left any documents necessary for the journey in the locker. Failing this, RBH Consulting srls shall under no circumstances be held liable for any negligence on the part of the Customer.

In case of purchase of services through the site, the customer, if he has the status of consumer, has the right to withdraw from the contract without giving any reason, within 14 days (Withdrawal Period) starting from the day in which he receives the booking confirmation (moment in which the distance contract is finalized).

In the case of withdrawal, the customer will be reimbursed all the payments made in favour of RBH Consulting srls in relation to the single service contract subject to withdrawal.

Said refunds will be made using the same means of payment used by the customer for the purchase.

To exercise the right of withdrawal, the user must inform RBH Consulting srls, before the expiry of the withdrawal period, of his decision to withdraw. For this purpose the customer can write to the following e-mail: info@conciergevolution.it.

The withdrawal request must reach RBH Consulting srls at least three days in advance of the booking date to allow RBH Consulting srls to resell the availability of the reserved box. In the event of failure to actually use the box, the user loses the right of withdrawal. Online bookings for the same day cannot be refunded.

No cancellation is possible in the case of bookings made directly on site.

In the event of late collection of luggage during working hours (of the luggage deposit), RBH Consulting srls shall charge an additional fee for each hour of delay. Once payment has been made, the Customer may collect his/her luggage. Failure to pay will block the collection procedure and the Customer will not be able to collect their luggage until payment has been made.

For security reasons, any item or baggage that is forgotten/found and not claimed will be destroyed 5 days after the end of the booking.

If a forgotten item is claimed within this period, the Customer shall bear all costs, which must be paid in advance. A fee of €35 plus shipping costs will be charged, which will vary depending on the weight, destination and shipping method chosen (regular mail, UPS, etc.).

Items prohibited by law and/or considered dangerous under national legislation, as well as items that by their nature or packaging may cause harm to people, the environment or other baggage being transported and/or deposited, are not permitted to be deposited.

We do not accept is allowed to deposit and nor shall we provide any other services for goods that in our sole discretion RBH Consulting srls are considered dangerous.

RBH Consulting srls does not accept storage for the following items: plants and animals, live or dead; negotiable securities and certificates (notes of lading, currency, coins, credit cards and travellers cheques (travel documents); other non-negotiable securities; any material that may be considered pornographic or indecent; weapons (firearms and edged weapons); software containing high-value information technology (telephones, tablets, PCs, smartphones); rubbish; political material; dangerous materials; narcotics or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private tenders, securities, meal vouchers and fuel vouchers, etc.); watches.); watches.

Foodstuffs and pharmaceuticals; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces The following items may be accepted by RBH Consulting srls only if they have been specifically authorised in writing to be sent using the specific form or if they are expressly part of the RBH Consulting srls commercial offer. foodstuffs and pharmaceuticals; cigarettes and alcohol; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical pieces

The customer acknowledges and accepts that the storage of such goods is subject to specific regulations. The custody must therefore be carried out in compliance with the regulations in force and any operating instructions dictated by RBH Consulting srls. These indications may change at any time.

The Customer acknowledges and accepts that, at any time for security reasons, RBH Consulting srls and/or any Government Authority have the right to open and inspect the luggage.

The customer guarantees and declares that

(a) the full address and contact details have been accurately recorded on our filing receipt or online form;

  1. b) the contents of the baggage have been packed safely and accurately so as to be protected from the normal hazards of transport, including any associated sorting and/or handling process

(c) the contents of the baggage do not cause damage to other baggage stored by us; and

  1. d) the contents of your Baggage is not a prohibited article and you are a person or organisation with whom we cannot legally trade under applicable laws or regulations
  2. e) when you have requested to charge a third party for the storage fee, in the event of non-payment, you shall be obliged to pay the service charge

(f) you have complied with all applicable laws and regulations, in addition to the provisions of this contract;

  1. g) the economic value of each item of luggage including its contents does not exceed €300.

he customer implicitly agrees to indemnify RBH Consulting srls and to hold it harmless from any liability it may incur, or from any costs, damages or expenses, including legal fees, that it may incur for the customer or any third party arising from your breach of any of these obligations and warranties, even if it inadvertently accepts a deposit that contravenes any of these obligations.

Our liability for the risks of loss of or damage to your luggage during the period of custody at our premises is specifically attributable to the sole responsibility of RBH Consulting srls and shall be governed by art. 1768 and no. 1770 of the Italian Civil Code and in any case cannot, under any objective and/or subjective circumstances, exceed the amount of €300.00 per item of luggage covered by the insurance as per point 10 of these conditions.

For the part not covered by the regulations of the Civil Code on the deposit contract, no responsibility is ascribable to RBH Consulting srls.

Therefore RBH Consulting srls shall in no way be liable in relation to duly and fully proven damages that may be considered as a direct and foreseeable or indirect consequence of the delay and/or failure to collect.

RBH Consulting srls will therefore not be liable for any flights, trains, start-ups, loss of revenue, profit, market, reputation, clients, use, opportunity, even if it was aware that such loss or damage might occur, nor for any loss or damage, regardless of any indirect, incidental, special or consequential damage caused, including, by way of example, cases of termination of contract, negligence, wilful misconduct or default. It shall not be liable if it fails to perform any obligation to you due to circumstances beyond its control such as (the following list is purely illustrative and not exhaustive) force majeure including earthquakes, cyclones, storms, floods, fires, disease, fog, snow or frost; force majeure including (but not limited to) war, accidents, acts of terrorism, strikes, embargoes, local disputes or popular uprisings; national or local disruptions; hidden defects or inherent defects in the contents of checked baggage; criminal acts of third parties such as theft, robbery and arson acts or omissions attributable to the client or third parties for which you shall be responsible; acts or omissions attributable to a public official; contents of the consignment consisting of any article prohibited by law or under the provisions of this contract, even though you may have accepted the consignment and/or deposit in error. RBH Consulting srls is not responsible for broken handles and/or wheels. The only liability attributable to the latter in relation to the services provided is governed by these general storage conditions.

All luggage deposited at RBH Consulting srls is covered by insurance from Allianz S.p.A. up to a maximum value of euro 300,00 per item. This insurance cover will indemnify the client for any damage and/or loss directly attributable to RBH Consulting srls within the limits indicated above, as well as in the case of proven theft by third parties.

This insurance cover is not available for precious stones, precious metals, watches, plasma screens, LCD screens, satellite navigation systems, mobile phones, PCs, tablets, jewellery, money, glass, porcelain, art objects, antiques, documents or films, tapes, discs, memory cards or any other support containing data or images. The above insurance options do not cover consequential loss, delayed delivery or loss arising from a breach of your obligations under these terms and conditions and are not available for non-transport services. The above options do not cover breakage of handles and/or wheels.

The depot is equipped with 24-hour video surveillance, networked with a control centre and private surveillance.

For further details on conditions and insurance coverage, please visit our website under SECURITY.

If a customer wishes to make a complaint for loss or damage to luggage, or for any other damage, he must comply with the provisions of national law; otherwise RBH Consulting srls reserves the right to reject the complaint. In particular, the complaint may be sent in writing within eight (8) calendar days from the date of termination of the locker hire. Following the first written communication, and no later than the limitation period laid down by law or by the applicable regulations, the customer must provide documentary proof of the claim by sending all the relevant information relating to the claim. RBH Consulting srls is not obliged to act on any claim until our expenses and filing fees have been paid. The customer has the right to deduct the amount of the claim from the amounts due for hire to RBH Consulting srls. In order to take into account a claim for damages, the contents of your luggage will be made available to us for inspection upon collection. In the event of our acceptance of the claim, the customer warrants that the insurance company or third parties with an interest in the storage shall waive any right or claim to which they are entitled by virtue of subrogation or otherwise.

For automatic locker rental services, your credit card will be charged at the time of purchase online or on site. This charge will include the cost of the rented time slot together with the service charge of EUR 0.50.

In order to book the online locker rental service, the customer must enter his/her data and the required information, accept these Terms and Conditions and the Site’s Privacy Policy, and make the payment within the terms provided therein.

The booking shall be deemed finalised upon receipt of an e-mail to the address provided by the customer during the purchase process.

In the event of errors in the compilation, RBH Consulting srls is not responsible for any defect in the booking service.

Any disputes relating to charges must be received in writing within and no later than seven (7) days from the date of payment. The current rates applicable to the deposit service are available upon request at our sales point in Rome located in Via Terenzio, 7 – 00193 Rome and on our website www.conciergevolution.it. The customer agrees to pay the amount due to RBH Consulting srls governed by these conditions within the agreed terms. Payments will be made in the local currency and calculated according to the current exchange rate. Delays in payment may entail the application of late payment interest pursuant to Italian Legislative Decree no. 231/02 and subsequent amendments. RBH Consulting srls reserves the right to demand, without prejudice, the reimbursement of its credits in the times and ways provided for by law, except for the right to greater damages.

Should any term or condition of this Agreement be declared invalid or unenforceable, such determination shall be without prejudice to the other provisions of this Deposit Agreement which shall then remain in full force and effect. Except for the provisions of any applicable law; Any dispute arising out of and/or in connection with this Deposit Agreement shall be governed by Italian law.

For any dispute relating to the relationship between the parties, the consumer’s court shall have exclusive jurisdiction pursuant to Article 33 paragraph 2 of Legislative Decree No. 206/2005 as amended.

Links and links to external websites made available by the Company are for information purposes only.

No responsibility can be attributed to RBH Consulting srls concerning the use of external sites.

The insertion of external links does not imply any connection with the same, nor any responsibility regarding the correct treatment of data according to privacy regulations or any other information provided by the client to external websites.

These Terms and Conditions shall remain valid and effective until they are modified and/or integrated by RBH Consulting srls.

Any changes to these Terms and Conditions shall be effective and binding for the customer from the moment of their publication on the site and shall apply to purchases and bookings made from that date.

Amendments to these Terms and Conditions, resulting from necessity and/or regulatory updates, shall be published on the site in order to make the customer aware of them.